General terms and conditions
Purchase and delivery terms
I. The contract is concluded with Verkehrsbüro Hotellerie GmbH, Verkehrsbüro Ferienhotellerie GmbH, Verkehrsbüro Kongresshotellerie GmbH and ATH International GmbH and enters into force when payment is made for a gift voucher.
II. Ordering
confidential. Verkehrsbüro Hotellerie GmbH shall not be liable for any misuse of the individual voucher. Each voucher may only be redeemed once.
III. Minimum age
Only persons aged 18 or over are permitted to make online purchases.
IV. Prices and products
All vouchers are valid for five years and may only be redeemed during that time.
V. The face value of vouchers includes statutory value added tax. An invoice will be issued when the voucher is redeemed for services.
VI. Actual products may vary from the pictures provided. Verkehrsbüro Hotellerie GmbH shall not accept any liability for errors and reserves the right to make changes to advertised products.
VII. Security and data protection
We take data protection and security very seriously. Data such as your credit card number, bank details, name and address are transmitted to us via a secure SSL connection when you pay by credit card. This means that unauthorised parties cannot see the information you have entered over the internet when it is sent to us. We have also put a range of additional measures in place to ensure that our online shop is secure. Your data is processed electronically, and will not be shared with third parties.
VIII. Returns and exchanges
Vouchers that do not meet your expectations can be returned within 14 days after they are sent to you. You must send written notification that you are withdrawing from the purchase to Verkehrsbüro Hotellerie GmbH within 14 days. The right to withdraw is no longer applicable if the voucher has already been redeemed or partially redeemed within the withdrawal period. Only customers that qualify legally as consumers have the right to withdraw. Returned vouchers will not be refunded in cash.
X. Loss
Verkehrsbüro Hotellerie GmbH cannot replace vouchers in case of loss, theft or destruction.
XI. Personal information
By entering their personal information (including their e-mail address), the purchaser agrees that the data they submit via online forms may be retrieved, stored and processed. The purchaser expressly agrees to storage of their data.
XII. Place of jurisdiction: Vienna Provincial Court
I. The contract is concluded with Verkehrsbüro Hotellerie GmbH, Verkehrsbüro Ferienhotellerie GmbH, Verkehrsbüro Kongresshotellerie GmbH and ATH International GmbH and enters into force when payment is made for a gift voucher.
II. Ordering
You can pay for vouchers immediately by credit card or online bank transfer. In order to keep the cost of ordering vouchers as low as possible you can buy a Print@home voucher and get it delivered free of charge by e-mail.
The gift card is sent by post. For postal and registered delivery within Austria, we charge a postage and packing charge of EUR 3.20, for postal and registered delivery within Germany we charge a postage and packing charge of EUR 4.65.
Each voucher contains a unique barcode, which is required to redeem the voucher. The customer is responsible for keeping the printed or downloaded voucher in a safe place, and confidential. Verkehrsbüro Hotellerie GmbH shall not be liable for any misuse of the individual voucher. Each voucher may only be redeemed once.
III. Minimum age
Only persons aged 18 or over are permitted to make online purchases.
IV. Prices and products
- The face value of purchased vouchers, including value added tax (VAT), cannot be exchanged for cash. If the price of services paid for with the voucher is less than the voucher's total value, you will receive a new voucher.
- An invoice stating included VAT can only be issued when the service itself is provided, i.e., when the voucher is redeemed (in accordance with the Austrian Value Added Tax Act).
- Verkehrsbüro Hotellerie GmbH assumes no liability for delayed delivery by post.
- Vouchers are only valid after the amount due has been received in full.
- The purchased vouchers can not be redeemed in the course of an online booking.
- The vouchers can only be redeemed in the hotel for bookings, which have not yet been paid / paid in full.
- If the booking is made by third parties to which the amount is paid, Austria Trend Hotels vouchers can not be redeemed.
All vouchers are valid for five years and may only be redeemed during that time.
V. The face value of vouchers includes statutory value added tax. An invoice will be issued when the voucher is redeemed for services.
VI. Actual products may vary from the pictures provided. Verkehrsbüro Hotellerie GmbH shall not accept any liability for errors and reserves the right to make changes to advertised products.
VII. Security and data protection
We take data protection and security very seriously. Data such as your credit card number, bank details, name and address are transmitted to us via a secure SSL connection when you pay by credit card. This means that unauthorised parties cannot see the information you have entered over the internet when it is sent to us. We have also put a range of additional measures in place to ensure that our online shop is secure. Your data is processed electronically, and will not be shared with third parties.
VIII. Returns and exchanges
Vouchers that do not meet your expectations can be returned within 14 days after they are sent to you. You must send written notification that you are withdrawing from the purchase to Verkehrsbüro Hotellerie GmbH within 14 days. The right to withdraw is no longer applicable if the voucher has already been redeemed or partially redeemed within the withdrawal period. Only customers that qualify legally as consumers have the right to withdraw. Returned vouchers will not be refunded in cash.
X. Loss
Verkehrsbüro Hotellerie GmbH cannot replace vouchers in case of loss, theft or destruction.
XI. Personal information
By entering their personal information (including their e-mail address), the purchaser agrees that the data they submit via online forms may be retrieved, stored and processed. The purchaser expressly agrees to storage of their data.
XII. Place of jurisdiction: Vienna Provincial Court
